The challenge
Dr. Christine Stewart has been in practice for nearly 30 years, and she evaluates software every single year. She attended conventions, walked vendor floors, and kept asking the same question: is there something better? For 12 years, the answer was no. Then she found ChiroHD.
"The reason why I changed to ChiroHD was because it was created and maintained by chiropractors. I like that there's a more understanding of what we're needing, what we're going through, what we're looking for."
— Dr. Christine Stewart, DCThe solution
Built by chiropractors, trusted by a 27-year veteran
Wilderness Family Chiropractic is not a small operation. Serving everyone from infants to seniors across chiropractic, spinal decompression, and shockwave therapy, the practice runs at high volume — and it needs technology that can keep up without getting in the way. For Dr. Stewart, the deciding factor was simple: ChiroHD was built by people who understood what she actually needed.
"I feel like this software was integrated better, was more efficient, and the more efficient I can be with patients day-to-day, the more time I have to see more patients."
— Dr. Christine Stewart, DCTwo hours back every day
Before ChiroHD, scheduling a patient for every service on their care plan was a multi-step, multi-minute process. Now it takes less than 45 seconds. On the billing side, hunting down payments across cluttered screens is gone — every payment comes in clearly, in one place. Emily, Wilderness Family's Lead CA, estimates the team is saving close to two hours every single day.
"In our old system, it took about two and a half minutes to schedule a patient. Now it's less than a minute, sometimes 45 seconds. That can add up to almost two hours a day."
— Emily, Lead CAThe chain is the G.O.A.T.
Dr. Stewart is fast with notes. ChiroHD's SOAP chain made her faster. By chaining macros together, she went from a multi-step documentation process to an eight to ten second note. It is the kind of feature that sounds small until you multiply it across every patient visit, every day.
"The chain is the GOAT. I picked my macros, and now I can do an eight to ten second note because of the chain."
— Dr. Christine Stewart, DCSimplicity that patients feel too
Wilderness Family uses ChiroHD's kiosk mode so patients check themselves in on an iPad — and they notice. The feedback is consistent: this is easy, this feels different. The visit tracker keeps the team aware of exactly where every patient is in their care plan at a moment's notice.
"We can see who got here first, who needs to go where, and it's just right there all in one space."
— Emily, Lead CASupport that actually shows up
When Dr. Stewart needed something customized or had a question the system couldn't answer yet, ChiroHD's support team was there fast, without the 48-hour turnaround she had experienced with other software. For quick questions, Fin, ChiroHD's in-app support assistant, was there to help too.
"Customer support was really our help during the beginning. We can ask Fin. Fin knows everything. Fin is the GOAT, for sure."
— Graciela, CA