From hours to minutes

A practice shaped by personal experience

Dr. Jamaal Rahman knows what it feels like to be the patient looking for answers.

A football injury at age 15 first brought him into chiropractic care, and his father's own experience with chiropractic helped shape the path that eventually led him into the profession. Today, he owns Burke Mill Chiropractic in Winston-Salem, where he cares for families, athletes, older adults, and patients who may not have found results elsewhere.

That patient-first approach made efficiency behind the scenes increasingly important. The more time Dr. Rahman spent on notes, billing, and administrative work, the less time he had for everything else that came with running the practice.

The old system was creating more work

Before ChiroHD, Burke Mill Chiropractic used Medi-Fusion.

The system had already felt inefficient, but after it was acquired and major changes were introduced, the day-to-day experience became even harder to manage.

Notes and billing became some of the biggest pain points. Dr. Rahman knew that if his patient volume continued to grow, the amount of administrative work required by the system would become increasingly difficult to sustain.

One task in particular stood out: posting insurance payments.

Some EOBs could take three to four hours to post. A single Friday could disappear into switching screens, entering numbers, and working through large checks manually. He even considered outsourcing billing altogether.

Something needed to change.

Finding a better fit

Dr. Rahman demoed several EHRs before choosing ChiroHD.

What stood out was the balance. ChiroHD felt familiar enough that the transition would not require relearning everything from scratch, while offering the efficiencies his previous system was missing.

Automatic ERA posting quickly became one of the biggest differences.

Work that once consumed hours could now be completed automatically, and even the payments that still required manual entry were much faster to process.

The same flexibility carried into Charting. Dr. Rahman uses Gonstead and Zone Technique in practice, and ChiroHD's macros gave him a way to document those workflows accurately without creating extra workarounds.

Easier for the whole team

For Dr. Rahman, simplifying the system was not only about saving his own time.

Hiring and training staff can already be difficult. When the EHR itself is complicated, new team members have another steep learning curve before they can confidently do their jobs.

ChiroHD's training and simpler workflows made that easier. Instead of personally walking every employee through the system, Dr. Rahman can direct staff to training videos and give them a setup that is easier to learn from the start.

Reports also give the team another layer of consistency by helping them catch things that might otherwise be missed through human error.

The switch he wishes he made sooner

Dr. Rahman knew switching EHRs would require work, which is exactly why he put it off.

Once he finally made the change, his perspective shifted.

He does not pretend changing systems is effortless. There is an adjustment period whenever a team moves away from software they use every day.

His advice is simply not to let that temporary discomfort keep you in a system that is already creating frustration.